More Ameren Missouri customers eligible for utility bill assistance


Additional funds are now available for Missouri families struggling to pay their utility bills due to the COVID-19 pandemic. Ameren Missouri is directing $1.2 million to its Clean Slate program to include support for moderate-income customers who do not qualify for low-income programs. The company is also directing $300,000 to support local agencies who administer these funds.Due to the impact of COVID-19 across a broader range of customers, Ameren Missouri wants to ensure as many customers as possible take advantage of energy assistance options. These funds will make help available for more Missouri families. Ameren Missouri’s previous $3.5 million COVID-19 Clean Slate program helped thousands of customers pay off their past-due utility bills. This $1.5 million donation is on top of the $5 million previously pledged to COVID-19 relief in 2020.Clean Slate will help eligible customers with up to $750 per account, after they pay 25% of the past-due balance.

To be eligible for Clean Slate, customers must meet the following requirements:

  • Household income up to 300% of the federal poverty level.
    • For example, customers in a four-person household making up to $79,500 are eligible to apply.
  • Pay 25% of the past-due balance.
  • Self-declared hardship due to COVID-19.
  • Have an active Ameren Missouri electric account that is past due, on a payment agreement or in need of reconnection.
  • Customers who received Clean Slate funding in 2020 are eligible to reapply.

Community Action Agencies and will administer the Clean Slate program and distribute the additional $1.2 million of energy assistance. Customers are encouraged to apply as soon as possible before their outstanding balance becomes unmanageable. Customers can find more information at or by calling Ameren Missouri at 800-552-7583.Energy assistance is also available for customers with lower incomes. Missouri’s Low Income Home Energy Assistance Program (LIHEAP) is currently accepting applications from customers with an income at or below 60% of the state median income level. For example, customers in a four-person household making up to $51,021 are eligible to apply.

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