Thousands of Water Bills with Wrong Information Mailed to Mount Vernon Residents

In the city of Mount Vernon Illinois approximately 1,700 incorrect water bills were mailed out. City officials say, the information shown for the previous balance, payments, adjustments and penalties was incorrect due to a problem with the billing software. These amounts are totals since a resident became a customer, and not just for the last month. They also say, the software support team is working to correct the problem. They said this is not a problem caused by the new meters. Officials say,  the past due amount, current bill and amount due are all correct and residents should pay the amount due shown on the bill. The due date for the affected bills is October 31,2019.

 

 

 

 

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