The State of Illinois is being recognized this week as one of the award winners at the CIO 100 Symposium in Colorado Springs, Colorado. The Annual CIO 100 Awards celebrates organizations and the teams within them that are using IT in innovative ways to deliver business value, whether by creating competitive advantage, optimizing business processes, enabling growth or improving relationships with customers. The winning project in Illinois is the mobile caseworker application at the Department of Children and Family Services (DCFS) known as A.S.K. (Always Stay Konnected), allowing investigators and case workers to remotely retrieve and enter case data. Originally started as a pilot in 2016, the solution is increasingly utilized by DCFS staff to improve data quality, efficiency, security and most importantly, the safety of children. The development of the A.S.K. application utilized a customer-centric approach, based on building an understanding of the challenges faced by field staff and designing the solution with those issues in mind. The users were central to the agile methodology, which allowed for quick response to feedback and understanding user behavior based on metrics.