Department of Labor’s Unemployment Insurance program has taken steps to correct many of its data reliability issues, Auditor Galloway finds

A report from State Auditor Nicole Galloway shows the Department of Labor and Industrial Relations (DOLIR) has taken steps to correct many of the data reliability problems with the Unemployment Insurance program uncovered in a statewide audit last year. While the review released on Thursday recommends DOLIR continue improving data security, the changes made as a result of the audit from last April earned the program a rating of “good.” As part of the audit released the State Auditor’s data analytic team examined operating practices and cybersecurity safeguards in the system, which is used to pay unemployment benefits. The audit was a follow-up to a 2018 report on statewide spending of federal funds that showed incorrect calculations and inconsistencies in DOLIR’s Unemployment Insurance program resulted in $2 million in potential inaccuracies. DOLIR submitted a corrective action plan on each of the findings to the Missouri Office of Administration. That plan was reviewed by the U.S. Department of Labor, which determined that the actions were adequate to correct the issues identified by the State Auditor. Auditor Galloway’s report did find that DOLIR had not yet fully established controls for the maintenance of user accounts for accessing its unemployment insurance computer program. The audit said DOLIR management could reduce the risk of unauthorized access by increasing its efforts to identify user accounts assigned to former employees, and by providing periodic reminders to agency security coordinators of the importance of promptly removing user access assigned to former employees.

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